![]() ![]() You also have the ability to sort metrics data by agents (by selecting the radio button).When you change the week, the entire dashboard gets updated with data for that week. You can analyze weekly data by using the scroll bar to change weeks.Note that Week #1 starts from 4 January 2016 in this dashboard as that is when you get the complete data for a week (and is a proper comparison with other weeks). Department level data: Call abandon rate by departments.Agent level data: This includes total calls, calls answered, average answer speed, call resolution (%), and call resolution trend.Call center level data: This includes total call, average answer speed, abandon rate, average calls/minute, overall satisfaction score (chart), SLA limits.Here are the metrics that you can track using this dashboard: ![]() ![]() Call Center Performance DashboardĬlick here to download the Call Center Performance Dashboard This Call Center Performance Dashboard enables the user to analyze the performance on a weekly basis and track key call center metrics. Excel Dashboards can be very useful when you need to assess the performance of some key metrics over a period of time.
0 Comments
Leave a Reply. |